Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of the platform operated by Alzefgames Limited (“Alzefgames,” “we,” “us,” or “our”), including all services offered through our website at https://keys-digital.com (the “Platform”). These Terms apply to all Users (“you”) and must be read in conjunction with our Privacy Policy and any other applicable legal documentation available on the Platform.
By accessing, registering, or using the Platform, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must refrain from using the Platform.
The Platform serves as an online marketplace that enables Users to purchase a wide range of Digital Content, such as digital gift cards and game activation keys.
- Account: A personal, registered user profile required to access and use the Platform’s features.
- User: A consumer (non-business entity) who purchases Digital Content.
- Digital Content: Gift cards, keys, and other non-tangible digital goods.
- Virtual Points: The virtual currency used on the Platform, where 1 point = €1 EUR.
- Restricted Jurisdictions: Territories in which Platform access is prohibited due to legal or regulatory constraints.
To use the Platform, you must accept these Terms in full. By registering an Account or otherwise using our services, you confirm that:
- You are at least 18 years of age, or the age of legal consent in your country.
- You have the legal capacity to make purchases on the Platform.
- You agree to comply with all applicable laws, regulations, and these Terms.
Restricted Jurisdictions: Access to the Platform is strictly prohibited for users residing in or accessing from the following regions, due to legal or sanctions constraints: Afghanistan, Belarus, Bosnia and Herzegovina, Central African Republic, China, Democratic Republic of the Congo, the Republic of the Congo, Guatemala, Guinea, Guinea Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, Niger, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Tunisia, Turkey, USA, Venezuela, Yemen, Zimbabwe, American Samoa. This list is subject to updates.
We reserve the right to update or amend these Terms at any time, at our sole discretion. Changes may be made to reflect legal updates, security improvements, service changes, or other necessary adjustments.
For Users, changes will become effective 10 days after posting.
We encourage all Users to regularly review these Terms. Continued use of the Platform after changes are posted will be considered as acceptance of those changes.
All prices for Digital Content are displayed in Virtual Points, with a conversion rate of 1 point = €1 EUR. This allows for consistent pricing regardless of currency fluctuations.
Users are not charged additional fees for standard purchases. However, optional services or specific payment methods may incur extra costs.
Applicable VAT or other local taxes may be charged depending on the User’s jurisdiction.
To access most features of the Platform, the Users must register for an Account. During registration, you agree to:
- Provide accurate and complete information.
- Keep your credentials secure and confidential.
- Refrain from using VPNs or anonymizers unless expressly permitted.
- Undergo identity verification (KYC) if requested.
You are fully responsible for all activity that occurs under your Account. We reserve the right to suspend or terminate any Account if suspicious or unauthorized activity is detected.
To maintain a secure and respectful environment, you agree not to:
- Upload or share false, illegal, offensive, or misleading content.
- Impersonate another individual or gain unauthorized access to others’ accounts.
- Attempt to bypass regional restrictions or digital rights management (DRM).
- Engage in fraud, money laundering, or any form of illegal transaction.
Violations of this policy may result in account restriction, suspension, or legal action.
Alzefgames must comply with the following requirements:
- Only list Digital Content that is legal, original, and within their legal right to sell.
- Ensure that product listings are accurate, including description and region compatibility.
- Respond to refund or support inquiries in a timely and professional manner.
Alzefgames are not liable for the following:
- The accuracy or legitimacy of Vendor product listings.
- Technical failures, such as server errors, email delivery issues, or third-party payment processing errors.
- Defective or non-functional Digital Content not sold directly by us.
Our maximum liability, where permissible by law, is limited to €300. Any claim must be submitted within 20 days of the related transaction.
Alzefgames wants to ensure a fair and transparent experience for all our users. We also enforce a clear Refunds and Returns Policy to protect your rights and outline the proper steps in case something goes wrong with your purchase.
A. General Refund Principles
Alzefgames are committed to upholding certain standards of quality and fairness.
- Product Must Match the Description:
All Digital Content must be genuine, functional, and accurately described. If a product is found to be:
- Defective or inoperable,
- Invalid (e.g., an expired or used code), or
- Significantly different from what was advertised,
then the User is entitled to a full refund.
- Non-Delivery Refunds:
If you have paid for Digital Content but did not receive it within seven (7) calendar days, you are eligible to submit a refund request. Please first check your email inbox (including spam/junk folders) and your Platform account before submitting a claim.
B. Step-by-Step Refund Process
We aim to make the refund process as smooth and customer-friendly as possible. If you believe you’re eligible for a refund, follow the process below:
- Initiate a Refund Request:
You may contact us directly via email [email protected].
- Review and Response:
Once your request is submitted, Alzefgames will respond within 48 hours.
Our team will review the evidence provided and may request additional documentation if needed.
We may issue a full or partial refund or decline the refund request.
Our goal is to resolve escalated refund cases within 14 business days; however, more complex cases may require additional time.
C. Refund Exceptions and Non-Refundable Cases
While we strive to be fair, not every scenario qualifies for a refund. Below are situations where refunds are generally not granted:
- User Mistakes:
If you accidentally purchased the wrong item, selected the wrong region, or did not verify system compatibility, we may not approve a refund. - Already Redeemed Codes:
If you claim that a code has already been used but cannot provide sufficient evidence (e.g., a screenshot of the error, proof of activation failure), we may deny the refund request. - Change of Mind:
If you simply changed your mind after receiving the product or decided not to use it, this is considered “buyer’s remorse” and is not an acceptable reason for refund under most circumstances.
D. Chargebacks and Payment Disputes
We take chargebacks very seriously to protect the integrity of the Platform:
- Unauthorized or Fraudulent Chargebacks:
Initiating a chargeback through your bank or payment provider without attempting to resolve the issue via our refund process may result in:- Immediate suspension or permanent closure of your account.
- Ineligibility for future refunds.
- Legal action in cases of abusive or fraudulent disputes.
E. Refund Method and Timing
If a refund is approved by Alzefgames, the refunded amount will be returned via the original payment method.
Please note:
- Refunds typically take 3–10 business days to appear, depending on your payment provider.
- We are not responsible for delays caused by banks or financial intermediaries.
If you are dissatisfied with any aspect of the Platform or a transaction, you are encouraged to submit a complaint via our support email at [email protected].
We aim to respond to all formal complaints within 5 business days and resolve them within 14 business days. If a dispute cannot be resolved informally, it may be escalated for mediation or legal proceedings in accordance with the governing law stated below.
By You:
You may terminate your account at any time by submitting a deletion request. Account deletion requests are processed within 7 days.
By Us:
We reserve the right to suspend or terminate accounts for:
– Repeated violations of these Terms,
– Engagement in illegal, fraudulent, or abusive activities,
– Failure to cooperate with investigations.
Users will be given 7 days’ written notice and the opportunity to appeal any suspension or termination, unless legally prohibited.
All Platform content—including trademarks, logos, text, graphics, software, and media—is the intellectual property of Alzefgames or its licensors and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.
We are committed to protecting your personal data. All data is handled in accordance with our Privacy Policy, which explains:
– What data we collect,
– How it is used,
– Your rights under applicable data protection laws (including GDPR).
By using the Platform, you consent to such data collection and processing.
The Platform may integrate with third-party services (e.g., payment processors, ID verification providers). You acknowledge that these services operate independently and are governed by their own Terms and Privacy Policies. Alzefgames is not responsible for third-party service failures.
These Terms are governed by the laws of Ireland, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Ireland, unless otherwise required by mandatory consumer law in your jurisdiction.
For questions, support requests, or legal notices, please contact:
Email: [email protected].
