Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of the platform operated by Alzefgames Limited (“Alzefgames,” “we,” “us,” or “our”), including all services offered through our website at https://keys-digital.com (the “Platform”). These Terms apply to all Users (“you”) and must be read in conjunction with our Privacy Policy and any other applicable legal documentation available on the Platform.
By accessing, registering, or using the Platform, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must refrain from using the Platform.
The Platform serves as an online marketplace that enables Users to purchase a wide range of Digital Content, such as digital gift cards and game activation keys.
- Account: A personal, registered user profile required to access and use the Platform’s features.
- User: A consumer (non-business entity) who purchases Digital Content.
- Digital Content: Gift cards, keys, and other non-tangible digital goods.
- Virtual Points: The virtual currency used on the Platform, where 1 point = €1 EUR.
- Restricted Jurisdictions: Territories in which Platform access is prohibited due to legal or regulatory constraints.
To use the Platform, you must accept these Terms in full. By registering an Account or otherwise using our services, you confirm that:
- You are at least 18 years of age, or the age of legal consent in your country.
- You have the legal capacity to make purchases on the Platform.
- You agree to comply with all applicable laws, regulations, and these Terms.
Prohibited Jurisdictions
For the purposes of Alzefgames’ internal risk appetite, sanctions compliance, financial-crime controls, and payment-partner requirements, access to and use of the Platform is strictly prohibited in or from the following jurisdictions and territories:
Afghanistan, Belarus, Bosnia and Herzegovina, Central African Republic, China, Cuba, Democratic Republic of the Congo, the Republic of the Congo, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, Niger, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Tunisia, Türkiye, United States of America, Venezuela, Yemen, Zimbabwe, American Samoa, Crimea and Sevastopol, and the non-government-controlled areas of the Donetsk, Kherson, Luhansk, and Zaporizhzhia oblasts of Ukraine.
This restriction also applies to any person, entity, organisation, vessel, or other party that is subject to applicable sanctions, asset-freeze measures, or equivalent restrictive measures, regardless of where such party is located.
Users must not access or attempt to access the Platform from any Prohibited Jurisdiction, including through the use of a VPN, proxy, anonymisation service, or any other method intended to circumvent geographical, sanctions, or compliance restrictions.
Alzefgames will only establish and maintain business relationships with merchants, vendors, suppliers, and other business counterparties that do not conduct, directly or indirectly, business in or with any Prohibited Jurisdiction or with any sanctioned or otherwise restricted person or entity.
Alzefgames reserves the right to refuse onboarding, restrict transactions, suspend services, or terminate an existing business relationship where a merchant, vendor, supplier, or other counterparty fails to comply with these requirements.
The list of Prohibited Jurisdictions may be updated from time to time in accordance with Alzefgames’ internal risk appetite, applicable sanctions requirements, legal or regulatory developments, financial-crime considerations, or payment-partner requirements.
We reserve the right to update or amend these Terms at any time, at our sole discretion. Changes may be made to reflect legal updates, security improvements, service changes, or other necessary adjustments.
For Users, changes will become effective after posting.
We encourage all Users to regularly review these Terms. Continued use of the Platform after changes are posted will be considered as acceptance of those changes.
Pricing
All prices for Digital Content are displayed in Virtual Points, with a conversion rate of 1 point = €1 EUR. This allows for consistent pricing regardless of currency fluctuations.
Users are not charged additional fees for standard purchases. However, optional services or specific payment methods may incur extra costs.
Applicable VAT or other local taxes may be charged depending on the User’s jurisdiction.
Delivery
When you purchase Digital Content through the Website, it will be delivered to your account and/or email address associated with your purchase.
We aim to provide delivery promptly; however, we are not responsible for delays caused by circumstances beyond our reasonable control. Depending on availability, delivery of the Digital Content may take up to seven (7) business days.
By purchasing Digital Content, you expressly agree that delivery may begin immediately or within the delivery period stated above, before the expiry of the 14-day withdrawal period. You acknowledge that, once delivery or access to the Digital Content has begun, you lose your statutory right to withdraw from the purchase, to the extent permitted by applicable law.
To access most features of the Platform, the Users must register for an Account. During registration, you agree to:
- Provide accurate and complete information.
- Keep your credentials secure and confidential.
- Refrain from using VPNs or anonymizers unless expressly permitted.
You are fully responsible for all activity that occurs under your Account. We reserve the right to suspend or terminate any Account if suspicious or unauthorized activity is detected.
To maintain a secure and respectful environment, you agree not to:
- Upload or share false, illegal, offensive, or misleading content.
- Impersonate another individual or gain unauthorized access to others’ accounts.
- Attempt to bypass regional restrictions or digital rights management (DRM).
- Engage in fraud, money laundering, or any form of illegal transaction.
Violations of this policy may result in account restriction, suspension, or legal action.
Alzefgames must comply with the following requirements:
- Only list Digital Content that is legal, original, and within their legal right to sell.
- Ensure that product listings are accurate, including description and region compatibility.
- Respond to refund or support inquiries in a timely and professional manner.
Alzefgames are not liable for the following:
- The accuracy or legitimacy of Vendor product listings.
- Technical failures, such as server errors, email delivery issues, or third-party payment processing errors.
- Defective or non-functional Digital Content not sold directly by us.
Our maximum liability, where permissible by law, is limited to €300. Any claim must be submitted within 20 days of the related transaction.
Alzefgames wants to ensure a fair and transparent experience for all our Users. This Refund Policy explains the circumstances in which a User may be eligible for a refund and the procedure for submitting and processing a refund request.
A. General Refund Principles
Alzefgames are committed to upholding certain standards of quality and fairness.
- Product Must Match the Description
All Digital Content must be genuine, functional, and accurately described. If a product is found to be:
- Defective or inoperable;
- Invalid, including an expired or previously used code; or
- Significantly different from what was advertised,
the User may be entitled to a full refund.
- Non-Delivery Refunds
If you have paid for Digital Content but did not receive it within seven (7) calendar days, you are eligible to submit a refund request.
Before submitting a claim, please check your email inbox, including spam and junk folders, and your Platform Account.
B. How to Submit a Refund Request
You may submit a refund request by contacting Alzefgames at:
To allow us to assess your request, you should provide, where applicable:
- Your name and Account details;
- The relevant order or transaction number;
- Details of the Digital Content concerned;
- The reason for requesting a refund; and
- Any relevant supporting evidence, such as screenshots or error messages.
C. Review and Response
Once your request is submitted, Alzefgames will respond within 48 hours.
Our team will review the evidence provided and may request additional information or documentation where reasonably necessary.
Following our review, we may:
- Issue a full refund;
- Issue a partial refund; or
- Decline the refund request where the applicable refund conditions have not been met.
Our goal is to resolve refund cases within 14 business days; however, more complex cases may require additional time.
D. Refund Exceptions and Non-Refundable Cases
While we strive to be fair, not every scenario qualifies for a refund. Refunds are generally not granted in the following circumstances:
- User Mistakes: If you accidentally purchased the wrong item, selected the wrong region, or did not verify system compatibility, we may not approve a refund.
- Already Redeemed Codes: If you claim that a code has already been used but cannot provide sufficient evidence, such as a screenshot of the error or proof of activation failure, we may deny the refund request.
- Change of Mind: If you simply changed your mind after receiving the product or decided not to use it, this is considered buyer’s remorse and is not an acceptable reason for a refund under most circumstances.
- Fraud or Abuse: A refund may be refused where there is reasonable evidence of fraud, abuse, manipulation, or misuse of the refund process.
Nothing in this Refund Policy limits any mandatory consumer rights or remedies available under applicable law.
E. Refund Method and Timing
If a refund is approved by Alzefgames, the refunded amount will be returned via the original payment method.
Please note:
- Refunds typically take 3–10 business days to appear, depending on your payment provider.
- We are not responsible for delays caused by banks, payment processors, or other financial intermediaries after the refund has been properly initiated.
11. CHARGEBACKS AND PAYMENT DISPUTES
We take chargebacks and payment disputes seriously to protect the integrity of our Platform and prevent misuse of our payment systems.
If you believe a transaction was made in error or without your authorization, you must notify the Company at [email protected] within ten (10) calendar days of the transaction date. The Company will acknowledge receipt of your notice within three (3) business days and will use reasonable efforts to investigate the matter, providing a final determination within ten (10) business days.
If the Company determines that a refund is due, it will be issued to the original payment method within five (5) to fifteen (15) business days, depending on the processing times and policies of the relevant financial institution or payment provider.
You may also pursue a chargeback through your issuing bank in accordance with applicable Visa, Mastercard, or other payment network rules. The Company will cooperate in good faith with all relevant parties to resolve any legitimate dispute.
Alzefgames is committed to handling complaints fairly, consistently, transparently, and in a timely and professional manner.
If you are dissatisfied with any aspect of the Platform, a transaction, Digital Content, customer support, a refund decision, or any other service provided by Alzefgames, you may submit a formal complaint.
A. How to Submit a Complaint
Complaints should be submitted by email to:
To help us investigate and resolve your complaint efficiently, please provide, where applicable:
- Your name and Account details;
- The relevant order or transaction number;
- A clear description of the complaint;
- Details of the issue and when it occurred;
- The outcome or resolution you are seeking; and
- Any relevant supporting information or documentation.
B. Acknowledgement and Review
Alzefgames aims to respond to all formal complaints within five (5) business days of receipt.
We will review the complaint fairly and may contact you for additional information or supporting documentation where reasonably necessary.
Complaints will be assessed by reference to the relevant facts, these Terms and Conditions, applicable Alzefgames policies, and any applicable legal or regulatory requirements.
C. Resolution
Alzefgames aims to resolve formal complaints within 14 business days.
Where a complaint is particularly complex, requires additional investigation, or depends on information from a third party, additional time may be required.
Following our review, Alzefgames will communicate its decision or proposed resolution to you.
Depending on the circumstances, the resolution may include:
- Providing additional information or clarification;
- Correcting an error;
- Providing technical or customer support;
- Reconsidering a transaction or refund request;
- Issuing a full or partial refund where appropriate; or
- Confirming that no further action is required.
D. Escalation and Dispute Resolution
If you are dissatisfied with the outcome of your complaint, you may request that the matter be reviewed again by Alzefgames.
If a dispute cannot be resolved through the internal complaints process, it may be escalated for mediation, alternative dispute resolution, regulatory remedies, or legal proceedings in accordance with the governing law stated below and any mandatory rights available under applicable law.
Nothing in this Complaints Policy restricts or removes any mandatory consumer rights or legal remedies available to you.
By You:
You may terminate your account at any time by submitting a deletion request. Account deletion requests are processed within 7 days.
By Us:
We reserve the right to suspend or terminate accounts for:
– Repeated violations of these Terms,
– Engagement in illegal, fraudulent, or abusive activities,
– Failure to cooperate with investigations.
Users will be given 7 days’ written notice and the opportunity to appeal any suspension or termination, unless legally prohibited.
All Platform content—including trademarks, logos, text, graphics, software, and media—is the intellectual property of Alzefgames or its licensors and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.
We are committed to protecting your personal data. All data is handled in accordance with our Privacy Policy, which explains:
– What data we collect,
– How it is used,
– Your rights under applicable data protection laws (including GDPR).
By using the Platform, you consent to such data collection and processing.
16. PCI DSS Compliance
All payment card transactions are handled by payment service providers that comply with the PCI DSS standard. The Company does not retain full card details, CVV codes, or any other sensitive authentication data. All payment information is tokenized and processed securely by authorized third-party providers.
The Platform may integrate with third-party services (e.g., payment processors, ID verification providers). You acknowledge that these services operate independently and are governed by their own Terms and Privacy Policies. Alzefgames is not responsible for third-party service failures.
These Terms are governed by the laws of Ireland, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Ireland, unless otherwise required by mandatory consumer law in your jurisdiction.
For questions, support requests, or legal notices, please contact:
Email: [email protected]
